Return & Refund Policy

Refund & Cancellation Policy

Last Updated: June 2026

At Skillero, we strive to provide high-quality PDF processing and document management services. This Refund & Cancellation Policy outlines the conditions under which refunds may be granted for purchases made through our platform.

1. Digital Services

Skillero provides digital products and services, including PDF conversion, compression, editing, merging, splitting, and premium subscription features. Due to the nature of digital services, all purchases are generally considered final.

2. Subscription Cancellation

Users may cancel their subscription at any time through their account settings or by contacting our support team.

Cancellation will prevent future billing but will not automatically result in a refund for the current billing period.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

  1. Duplicate payment made due to a technical error.
  2. Payment successfully charged but premium services were not activated.
  3. Technical issues on our platform that prevent access to purchased services and cannot be resolved by our support team.
  4. Unauthorized transactions reported and verified by our investigation.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  1. Change of mind after purchase.
  2. Partial usage of subscription services.
  3. Failure to use purchased services.
  4. User errors during file uploads or processing.
  5. Issues caused by internet connectivity, device compatibility, or third-party software.
  6. Violation of our Terms & Conditions.

5. Refund Request Process

To request a refund, users must contact us within 7 days of the payment date.

Please include:

  1. Full Name
  2. Registered Email Address
  3. Payment ID / Transaction ID
  4. Date of Payment
  5. Reason for Refund Request

Refund requests can be submitted to:

Email: support@skillero.in

6. Refund Processing

Approved refunds will be processed through the original payment method used during purchase.

Refund processing may take 5–10 business days depending on your bank, card issuer, UPI provider, or payment gateway.

7. Chargebacks

Before initiating a chargeback with your bank or payment provider, we encourage you to contact our support team. Most issues can be resolved quickly without the need for a formal dispute.

8. Changes to this Policy

Skillero reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions regarding this policy, please contact:

Skillero

Email: support@skillero.in

Website: https://skillero.in

By making a purchase on Skillero, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.